Confirm the business problem
Clarify what is slow, inconsistent, expensive, or hard to scale today.
Qualification first
We use the first conversation to confirm whether there is a credible workflow worth reviewing. If there is not, we will say so directly.
What to expect
Share the workflow problem, current tools, and urgency. Roy uses that context to confirm fit.
How the first call works
Clarify what is slow, inconsistent, expensive, or hard to scale today.
Review the tools, workflow volume, and trust constraints around the current process.
Either outline the audit path or say directly that the engagement should not move forward yet.